Program Overview

As global sustainability and climate expectations continue to rise, companies in Indonesia are facing increasing pressure to translate international commitments and national climate targets into concrete corporate action. Businesses are expected to adopt credible sustainability strategies, strengthen emissions management, and align with evolving global standards and disclosure frameworks.

At the same time, new regulatory developments, market expectations, and investor demands are accelerating the need for robust sustainability advisory and implementation support. Companies are increasingly seeking partners who can guide them through complex transitions—including climate strategy, sustainability reporting, nature-related risk management, and decarbonization pathways.

In this evolving landscape, Bestari Sustainability positions itself as a strategic advisory and implementation partner supporting companies across sectors in developing credible, science-based sustainability strategies and implementation pathways. As Bestari continues to grow, the company seeks a General Manager who can manage its day-to-day operations, engage with our existing and potential clients, and drive long-term business growth.

Job Highlight

General Manager is responsible for leading the operational execution and internal delivery engine of Bestari Sustainability. The role oversees a broad range of internal functions covering proposal development, project management, delivery quality assurance, financial and budget tracking, operational systems, human resources coordination, legal and compliance execution, and the drafting and maintenance of internal policies. The Manager works under the direction of the Director and is responsible for translating strategic decisions into structured, well-run internal processes that enable the firm to deliver consistently and grow sustainably.

This position requires strong project management discipline, excellent written communication in English and Bahasa Indonesia, solid financial literacy, and the ability to build operational systems from scratch in a growing consulting firm. It combines the practical experience of running multiple client engagements concurrently with the organisational skill required to coordinate teams, manage vendors, oversee compliance obligations, and maintain the internal standards that a professional advisory firm depends on.In addition to internal operations, the Manager supports business development through end-to-end proposal drafting, pipeline tracking, and structured follow-up on opportunities sourced by the Director. The role will collaborate closely with the Director and technical teams across sustainability, climate, and environmental advisory projects to ensure that internal delivery, client experience, and operational systems remain aligned with Bestari’s quality standards and strategic direction.

What You Will Do

In close coordination with the Director, Operations Coordinator, and Project Lead, General Manager will support the following activities:

Operational Leadership & Project Delivery

• Lead the day-to-day management of Bestari’s client engagements, including workplan development, resource allocation, timeline management, deliverable tracking, and quality control across concurrent projects.
• Oversee delivery quality across the project portfolio, ensuring all client deliverables meet Bestari’s standards and align with methodologies and quality benchmarks set by the Director.
• Serve as the delivery-level point of contact for clients, managing day-to-day client communication and escalating strategic, contractual, or sensitive matters to the Director.
• Coordinate resourcing and team assignment across active projects, resolving operational conflicts and escalating capacity constraints for strategic decision-making.
• Support the Director in reviewing major client deliverables and preparing them for senior-level submission.

Business Development Support & Proposal Management

• Draft end-to-end technical and commercial proposals — including scope, workplans, timelines, and budgets — based on strategic positioning, win themes, and pricing decisions provided by the Director.
• Support the Director in client pitches, discovery sessions, and early-stage engagement meetings through preparation of supporting materials, capture of scope requirements, and structured post-meeting follow-up.
• Research prospective clients and market opportunities, and provide recommendations on qualification and go/no-go decisions to the Director.
• Maintain the firm’s pipeline and CRM systems, providing regular updates on active opportunities, submitted proposals, and prospective engagements.
• Contribute to marketing execution — including campaigns, content, and digital presence — in alignment with the brand direction and strategic priorities set by the Director.

Financial, Operational & Compliance Management

• Oversee project-level budget tracking, profitability monitoring, invoicing, and receivables management across the firm’s engagement portfolio.
• Prepare financial data, reports, and analyses to support the Director’s reporting to Shareholders and internal financial decision-making.
• Approve expenses and procurement below agreed thresholds, and escalate above-threshold matters for Director approval and sign-off.
• Build and maintain the firm’s operational systems — including project management tools, internal workflows, vendor relationships, IT infrastructure, and office operations.
• Execute the firm’s corporate compliance obligations, including PT SDDL filings, tax reporting, permits, and regulatory deadlines, coordinating with external counsel where required.
• Draft and negotiate routine vendor agreements, partnership contracts, employment agreements, and NDAs, escalating high-value or complex matters to the Director for negotiation and signature.

Human Resources & Organizational Development

• Approve and end-to-end recruitment for junior and mid-level positions, and support the Director on senior-level hiring.
• Coordinate day-to-day human resources functions, including onboarding, leave management, timesheets, performance reviews for non-senior team members, and payroll administration.
• Design and deliver training programs, development plans, and team culture initiatives to strengthen internal capability, wellbeing, and organisational cohesion.
• Draft, maintain, and periodically review internal policies — including HR, finance, procurement, IT & data security, health & safety, delivery quality standards, and learning & development — for Director approval.
• Support the Director in disciplinary processes, sensitive HR matters, and broader organisational development initiatives.

What You Will Need

• Bachelor’s degree in Environmental Science, Sustainability, Business Administration, Project Management, Industrial Engineering, or a related field. Master’s degree in a relevant discipline is strongly preferred, particularly in sustainability management, business administration, or environmental policy.
• Minimum of 5 years of progressive professional experience in project management, operations management, or business/programme coordination — preferably within a sustainability consulting firm, environmental advisory, development programme, or professional services environment. Direct experience within a growing or startup consulting firm is highly valued.
• Demonstrated track record of independently leading and delivering multiple concurrent client engagements on time, within budget, and to a high standard of quality. Familiarity with established project management methodologies is preferred.
• Proven ability to draft high-quality technical and commercial proposals, client-facing reports, and formal correspondence in professional English and Bahasa Indonesia. Strong command of business writing conventions, including proposal structure, executive summaries, methodology narratives, and budget justifications.
• Solid financial and commercial literacy, including practical experience in building project budgets, tracking profitability, managing cash flow, interpreting profit-and-loss statements, and applying pricing principles in a professional services context. Comfort working with financial reporting tools and translating financial data into management insights.
• Strong ability to design, implement, and continuously improve operational systems, workflows, SOPs, and internal governance mechanisms. Experience building organisational structures, quality processes, or compliance systems from the ground up is highly valued.
• Demonstrated experience coordinating or line-managing small teams, including recruitment, onboarding, day-to-day supervision, performance conversations, and team development. Ability to foster a collaborative, high-performance, and inclusive work culture aligned with Bestari’s values.
• Practical understanding of Indonesian corporate compliance obligations, employment regulations, procurement standards, and data protection principles. Experience coordinating with external legal counsel, auditors, or regulators is a plus.
• Working knowledge of key sustainability and climate frameworks, such as ESG, GHG Protocol, SBTi, TCFD, TNFD, CDP, GRI, or ISSB standards. Familiarity with the sustainability advisory market in Indonesia and Southeast Asia is a strong advantage.
• High degree of ownership, self-direction, and comfort with ambiguity in a fast-moving, growing consulting environment. Strong analytical mindset, attention to detail, and the discipline to build structure where none exists.
• Genuine passion for sustainability, integrity, and a deep commitment to driving positive environmental and social impact.

About Us

Bestari Sustainability (PT Sumberdaya Dunia Lestari) is a private advisory and implementation partner to address critical challenges that the world must overcome in order to secure a sustainable future for people and the planet. Our work includes but is not limited to sustainability, climate, and circular economy, where we aspire to be a long-term partner for our client by accelerating sustainability backed by science.

We are passionate. We value our diversity of interests, skills, and backgrounds. We have a flexible work environment. And we share a common goal to catalyze change that will improve the lives of people. Our shared ideals are at the core of our approach. They include integrity, innovation, urgency, independence, and respect. The foundation of our work is delivering high-quality strategy, tools, and analysis to solve the world’s greatest environment by working with leaders in the public and private sector to drive ambitious action and create change.